TERMS AND CONDITIONS
The following Terms and Conditions apply to your access to and use of this Website, and set our certain terms concerning supply of Our Products to you. This Website is operated by Purple Industries Pty Ltd (44 154 853 344) (also referred to as “We”, “Us”, “Our” or “Purple”)
When you place an order for Products on the Purple Website, We will confirm receipt of your order by email. Please keep a copy of your order number as a reference for future queries with Us.
We will confirm shipment details of the Products within 24 working hours following confirmation of receipt of payment by you.
In certain circumstances may refuse to accept and/or fill an order for Products that you place with Us. This will include if Products are not available or where you specify a delivery address that is outside of Australia. We will notify you via email if we will not fill your order.
Australian Sales Only
Unless pre-agreed by us in writing in our absolute discretion, We sell and ship Products only within Australia. No deliveries will be made to an address outside of Australia without prior agreement by Purple.
Please call +61 499 770 733
Delivery Of Your Products
Delivery times usually take up to 10 working days from the date your payment is received by Us. Where possible, we will try to dispatch from a stock location that is nearest to your specified delivery address in order to reduce the delivery time. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays in Australia.
You can track the delivery status of your Products at the “Your Account” section of this Website. Unless otherwise agreed by Purple, we will deliver your Products to the delivery address nominated by you on your Order Confirmation.
Products will be delivered by Australia Post or courier service, and will require signing. Australia Post or the courier will contact you should alternate delivery arrangements be required, including if no one is available to take delivery of your Products at the delivery address.
Most items will be shipped within Australia by Australia Post using either register mail and registered express post / E-parcel services, at our absolute discretion.
Parcels deemed by Us to be too large or heavy to be shipped with Australia Post will be sent via a courier service such as Toll or Star Trak Express, at our absolute discretion.
All shipped Products must be signed for unless we are given specific written instruction from you, at the time of your order with Us. If you instruct us that the Product may be left at an easily accessed location, then you accept full responsibility for any lost or damaged items and irrevocably agree to release and hold Us harmless against any loss or damage suffered as a result of the Products being left in the location instructed by you.
The location instructed for the Product to be left must be easily identifiable and accessible by the delivery driver. If not, the Product will either be taken back to the closest Australia Post location or the courier company’s head office or, in some cases, returned to Purple. In any such occurrence, you will be liable to pay all costs associated with the collection and return of the Product.
You will be responsible for all costs associated with specifying an Incorrect delivery address to Purple at the time of placing your order with Us including but not limited to paying the additional costs of re-delivery of the Products to the correct delivery address.
As We utilise the services of transport carriers to deliver your Products, we are not liable for any losses or damages associated with delays that may occur which are beyond our reasonable control once the Products are delivered to the transport companies for delivery to your nominated delivery address and any such delay will not be grounds for a refund of the price paid for the Products
Please Note: In some remote/regional areas our transport carriers can only deliver bulky items to the nearest transport depot. In these instances you will receive notification that your delivery is available for your collection from the transport depot.
Online Privacy Statement
This online Privacy Statement is provided to make you aware of how We collect, use and manage the information of visitors to this Website. We view the personal privacy of Purple’s customers and its Website users as an important issue, and are committed to maintaining the security of personal information provided to Purple by you when accessing and using this Website.
What Personal Information do we collect and how is it used?
We will collect the personal information requested on this Website for the purpose of selling and delivering the Products to you, and the provision of associated information and services. We will only use the information you provide to Us for this purpose and will not provide the information to third parties other than as necessary to provide the Products to you. If you do not provide Purple with the information that We request, We may not be able to provide the Products to you. We will only use your information to market further goods or services to you with your express prior consent. If you do not wish to receive marketing information from Purple, you can notify Us at “email@example.com”
Is Personal Information collected from children?
We do not sell or ship any items ordered through this Website directly to anyone who We know to be under the age of 18, nor do We collect any personal information from anyone who We know to be under the age of 18. If you are under the age of 18, you must only use this Website only with the involvement of a parent or guardian and should not submit any personal information to Us without their prior consent.
What steps are taken to keep Personal Information secure?
Various security measures, including Secure Socket Layer (SSL) encryption technology, are used to protect personal information that We collect. If you place an order through this Website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorised use of your password, please contact this Website’s Customer Service Department by email at Purple Industries firstname.lastname@example.org or by phone at 1300 112 228.
How can I access, correct and update my personal information?
You can access, correct and update certain personal information that you have provided to us by clicking on Manage Your Account within the Help Desk area of this Website.
Can I indicate whether or not I want to receive promotional communications?
There are several ways in which you can tell Us whether or not you want to receive promotional communications from Us. When you set up an account, or click on Manage Your Account within the Help Desk area, or place an order, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an unsubscribe hyperlink contained in promotional emails that We send you.
What happens when I link to or from another Website?
What about Contests and Sweepstakes?
From time to time We may run a contest or sweepstakes relating to this Website.
Updating this Privacy Statement
The content of this Privacy Statement may be updated from time to time without notice to you, so We suggest that you regularly review this Website.
Privacy related enquiries can be directed to us at “email@example.com”
Intellectual Property Rights
Unless otherwise stated, Purple exclusively owns, or holds a license to use, all copyright in the content of the Website and the trademarks used on the Website.
You irrevocably covenant in Our favour that you will not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, frame or embed in another Website or distribute in any way any content contained on or in the Website, except as expressly approved by Us in writing or as permitted by law.
If you consider that a Product is defective and covered by the Three-Year Warranty set out below then you should promptly contact Us at firstname.lastname@example.org with details of the Product and the defect, proof of purchase and vehicle fitment details.
In many cases, We will be able to resolve issues over the phone or by email and eliminate the hassle and cost associated with returning Products.
IMPORTANT: Warranty claim authorisation required
All returns under express or implied warranties or for any other reason whatsoever require an ‘ADVANCE AUTHORISATION’ from Purple, prior to the Product being returned to Us.
An easy to complete ‘ADVANCE AUTHORISATION’ Template is provided on this Website, simply click here to download the ‘ADVANCE AUTHORISATION’ online form.
All Purple Products are backed by a 3-Year Warranty against manufacturing defects as follows.
- First 12 months from Purchase
Should a manufacturing defect occur in the first 12 Months from the date of delivery of the Product to you, following completion of an ‘ADVANCE AUTHORISATION’ and approval from Us to return the Product to us, you must return the defective Product to Purple for inspection by Us.
If Our inspection confirms that the Product is defective as a result of a manufacturing defect (as opposed to incorrect installation, misuse or damage caused by the customer), then Purple will REPLACE THE DEFECTIVE PRODUCT WITH A NEW PRODUCT at NO COST to you.
- 12 to 36 months from Purchase
Should a manufacturing defect occur in Years 2 and 3 from of the date of delivery of the Product to you, following completion of an ‘ADVANCE AUTHORISATION’ and approval from Us to return the Product to us, you must return the defective Product to Purple for inspection by Us.
If Our inspection confirms that the Product is defective as a result of a manufacturing defect (as opposed to incorrect installation, misuse or damage caused by the customer), then Purple shall, AT NO COST TO YOU, provide the Parts and Labour to rectify the manufacturing fault in accordance with the warranty conditions.
Please note that Purple may, in its absolute discretion, elect to replace the returned Product with a new Product of similar specifications rather than repair the defective Product.
Note: the light output of Purple Industries LED lights is separately warranted for up to 5 years or 50,000 hours, whichever occurs first. The Purple LED’s functional life is rated up to a point where the LED has reached 30% lumen depreciation. After 50,000 hours, the LED would still be operational, but at a decreased lumen output of 70%.
All Purple Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Our Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.
Shipping costs of defective Products
If Purple considers a product to be covered by the Warranty described above, we will bear the costs of shipping the replacement or repaired Product to the delivery address to which the originally purchased Product was delivered. We will also refund you the substantiated cost incurred by you in returning the defective Product to us.
Warranty excluded in certain circumstances
This warranty does not apply to failure or damage to a Purple Industries driving lights caused by incorrect or faulty fitment, accidental or intentional damage, failure of other products, incorrect application, incorrect voltage, environmental damage, operation of the product outside of its environmental and technical specifications, or repair or modification carried out by anyone other than an authorised repairer.
Returns and Replacement Products
We accept returned Products on a limited basis as set out below.
You can return and we will accept Products for an exchange or store credit as long as the Product is returned in the original, unopened packaging within 30 days of your purchase. It must be returned with a copy of your receipt or other proof of purchase. If 30 days or more have passed since you purchased the Product then you will not be entitled to an exchange or store credit.
If Products are returned for reasons other than warranty claims, then all shipping costs will be the sole responsibility of the customer, unless otherwise agreed by Purple in its absolute discretion.
Upon receipt of the returned item, We will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, then We will refund your purchase price by applying a credit automatically to your original method of payment. Only regular priced Products may be refunded. Any Products that are sold as “a Sale items” are non-refundable and non-returnable.
To follow-up on the status of your return, please contact Us on 1300 112 228 or by email: email@example.com
Refunds/credits do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges to Purple for all returns must be prepaid along with insurance, by the customer. The customer is solely responsible for any loss or damage to items during shipment. We do not guarantee that We will receive your returned item. Return shipping and handling charges are not refundable.
Delivery of Products
All shipped Products must be signed for unless Purple is given specific written instruction from the customer, at the time of order. If the customer instructs that the item is to be left at an easily accessed location, they accept full responsibility for any lost or damaged. The location for the item to be left must be easily identifiable and accessible by the delivery driver. If not, the item will either be taken back to the courier company’s head office or, in some cases, returned to Purple. In this instance, collection of the item and any associated costs will be the sole responsibility of the customer.
We do not refund the cost of items or shipping if there is a delay in shipping that is out of our control.
Incorrect address for shipping
If incorrect shipping information has been provided to Purple at the time of order, or at any other time, it will be the sole responsibility of the customer to pay for the second round of freight.
Additional Terms and Qualifications:
1. The express Warranty described above only applies to the original purchaser of Our Products. Purple does not extend its Warranty to subsequent owners of the Products. Proof of purchase in the form of sales receipt, original retail box and/or serial number from retail box (when available) is required to be eligible to submit a claim under the Warranty.
2. The Warranty shall not apply to any Products that in Our opinion show signs of negligent or improper installation, improper use and/or disassembly, use of corrosive cleaning agents or abrasive instruments.
3. The Warranty shall not apply to any Product that in Our opinion show signs of abuse, damage from road hazards or damage beyond the limits of normal wear and tear including using products outside of their recommended environmental thresholds (temperature, chemicals used on roads etc.)
4. The Warranty shall not apply to Products that in Our opinion show signs of attempts of repair or modification not performed by Purple.
5. The Warranty will not apply to Products that in Our opinion show signs of removal of the bezel or bezel screws or any other tampering.
6. The Warranty shall not apply to Products that, in Our opinion, have sustained damage as a result of environmental factors including, but not limited to, extreme terrain, chemical pollutants, corrosive chemicals.
7. The terms and conditions relating to our Products that are set out on this Website remain subject to change without prior notice to you. You should regularly check this Website for any such changes.
8. Laws, regulations and standards in your jurisdiction may regulate the installation and/or use of Our Products on your motor vehicles. You remain solely responsible for compliance for all laws, regulations and standards that may apply to your use of Our Products.
Purple Industries Pty Ltd. ABN 44 154 853 344 Unit 1/10 Chullora Bend, Jandakot Western Australia 6164. Within Australia free call: 1300 112 228
Website Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. YOUR USE OF THIS WEBSITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS.
Products, Content and Specifications
All features, content, specifications, products and prices of Products and services described or depicted on this Website, including www.purpleindustries.com.au (collectively Website), are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.
Purple Industries make all reasonable efforts to accurately display the attributes of our Products, including the applicable colours; however, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display the actual colours of our Products when viewed in real life.
The inclusion of any Products or services on this Website at a particular time does not imply or warrant that these Products or services will be available at any time or fit for your required purposes.
It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any Product purchased from this Website.
By placing an order, you represent that the Products ordered will be used only in a lawful manner.
When an order for a Product is placed with Us, it will be delivered to the address designated by you as long as that address complies with the shipping restrictions contained on this Website.
All purchases from this Website are made pursuant to a shipment contract and all risk of loss and damage for Products purchased from this Website pass to you upon delivery of the Products by us to the carrier of the Products to your nominated delivery address. You are solely responsible for filing any claims with carriers for damaged and/or lost shipments of Products.
Accuracy of Information
We attempt to ensure that information on this Website is complete, accurate and current. Despite Our efforts, the information on this Website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Website. For example, Products included on this Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Website. In addition, We may make changes in information about price and availability of Products without notice to you. While it is Our practice to confirm orders by email, the receipt of an emailed order confirmation does not constitute Our acceptance of an order or our confirmation of an offer to sell a Product or service to you. We reserve the right, without prior notice, to limit the order quantity on any Product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
Use of this Website
This Website, including its design, text, graphics, content visual material, and all information contained on this Website (Information), is copyrighted and protected by worldwide copyright laws and treaty provisions. The Information Purple Industries, authorizes you to view and download copies of this Information only for your personal, non-commercial use, subject to the following conditions: (1) you must retain, on all copies of the Information downloaded, all copyright and other proprietary notices contained in such Information; (2) you may not modify the Information in any way, reproduce, publicly display, distribute, or otherwise use such Information for any public or commercial purpose; and (3) you must not transfer the Information to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use. You agree to abide by all additional restrictions displayed on the Purple Industries Website as it may be updated from time to time.
Except as expressly provided herein, Purple Industries does not grant any express or implied right or license to you under any patents, design patents, trademarks, copyrights, or trade secret information.
Moreover, Purple Industries, does not make any representation whatsoever regarding the content of any other Website, which you may access from the Purple Industries Website. When you access a non-Purple Industries Website, please understand that it is independent from Purple Industries, and that Purple Industries, does not have any control over the content on that Website. A link to a non-Purple Industries site does not mean that Purple Industries endorses or accepts any responsibility for the content or use of such Website.
The contents of this Website are © 2015, Purple Industries, The software and other technology components of this Website are © 1999-2015, Purple Industries Pty Ltd, or its affiliates and suppliers. All rights reserved.
Purple Industries, owns a number of trademarks used on this Website, including but not limited to Purple Industries and its figure. Those trademarks followed by a ™ or ® are either applied for or registered trademarks of Purple Industries, in Australia; all others marks are trademarks or common law marks of Purple Industries, in Australia, except as noted below. Failure of a mark to appear on this Website does not mean that Purple Industries, does not use the mark, nor does it mean that the product is not actively marketed or is not significant within its relevant market. Other trademarks, trade names and service marks used or displayed on this Website are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Website without the written permission of Purple Industries or such other owner.
Linking to this Website
Creating or maintaining any link from another Website to any page on this Website without Our prior written permission is prohibited. Running or displaying this Website or any information or material displayed on this Website in frames or through similar means on another Website without our prior written permission is prohibited. Any permitted links to this Website must comply will all applicable laws, rule and regulations.
Third Party Links
From time to time, this Website may contain links to Websites that are not owned, operated or controlled by Purple Industries, or their respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Website. Neither we, nor any of Our respective affiliates are responsible for any content, materials or other information located on or accessible from any other Website. Neither We nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other Websites, or any content, materials or other information located or accessible from any other Websites, or the results that you may obtain from using any other Websites. If you decide to access any other Websites linked to or from this Website, you do so entirely at your own risk.
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if We determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, We may take any action We deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Website. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Us to disclose the identity of anyone posting such materials
Visitors may submit reviews and blogs so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam.
If you do submit material, and unless we indicate otherwise, you grant Purple Industries, or its assigns, a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Purple Industries, or its assigns, the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Purple Industries, for all claims resulting from content you supply. Purple Industries, has the right but not the obligation to monitor and edit or remove any activity or content. Purple Industries, takes no responsibility and assumes no liability for any content posted by you or any third party.
Purple Industries’ company policy does not allow it to accept or consider creative ideas, suggestions, or materials other than those it has specifically requested. Accordingly, We must request that no visitors to this site submit or send any original creative materials, including but not limited to submissions of suggestions, ideas or concepts related to current or future products or business ideas. If at Our request you send certain specific submissions (e.g., customer reviews) or, despite Our request that you not send Us any other creative materials, you send Us creative suggestions, ideas, notes, drawings, concepts, or other information (collectively the Submissions), the Submissions shall be deemed and shall remain the property of Purple Industries, in perpetuity. By making any Submission, the sender automatically grants, or warrants that the owner of such material expressly grants, Purple Industries, the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, and distribute such material (in whole or in part) throughout the universe and/or to incorporate it in other works in any form, media or technology now known or hereafter developed, for the full term of any copyright, trademark or patent that may exist in such material for any purpose that Purple Industries, chooses, whether internal, public, commercial, or otherwise, without any compensation, credit or notice to the sender whatsoever. The sender waives all so-called moral rights in all Submissions. The sender further waives the right to make any claims against Purple Industries, relating to unsolicited submissions, including, but not limited to, unfair competition, breach of implied contract and/or breach of confidentiality.
Your use of this site is at your risk. The information, materials and services provided on or through this Website are provided as is without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither Purple Industries, nor any of their respective affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this Website. The information, materials and services provided on or through this Website may be out of date, and neither purple industries, nor any of their respective affiliates makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
All Products and services purchased on or through this Website are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers, if any. To the fullest extent permissible by applicable law, We hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this Website. Without limiting the generality of the foregoing, We hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
LIMITATIONS OF LIABILITY
Purple Industries assumes no responsibility, and will not be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Website, or your downloading of any information or materials from this Website. In no event will Purple Industries, or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this Website, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this Website, any Websites linked to this Website, or the materials, information or services contained on any or all such Websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
In the event of any problem with this Website or any content, you agree that your sole remedy is to cease using this Website. In the event of any problem with the Products or services that you have purchased on or through this Website, you agree that your sole remedy, if any, is from the manufacturer of such Products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such Product or services in accordance with the returns and refunds policies posted on this Website.
In addition, the information and materials on this Website may contain inaccuracies and typographical errors. Purple Industries does not warrant the accuracy, completeness, or usefulness of such information and materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. Purple Industries reserves the right, at its sole discretion, to correct any errors or omissions in any portion of the site. Purple Industries may make any other changes to the site, the materials and the products, programs, services or prices (if any) described in the site at any time without notice.
This site and the information and materials on this site are provided as is without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, no infringement, or fitness for any particular purpose. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you.
Revisions to these Terms and Conditions
These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms located on particular pages of this Website.
Choice of Law; Jurisdiction
These Terms and Conditions supersede any other agreement between you and Purple Industries or to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the Commonwealth of Australia and the State of Western Australia, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Website will be brought only in the courts of the State of Western Australia. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
We may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.
If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact our Customer Service Department by email at Purple Industries: firstname.lastname@example.org or by phone at 1300 112 228.