If you consider that a Product is defective and covered by the Three-Year Warranty set out below then you should promptly contact Us at firstname.lastname@example.org with details of the Product and the defect, proof of purchase and vehicle fitment details.
In many cases, We will be able to resolve issues over the phone or by email and eliminate the hassle and cost associated with returning Products.
IMPORTANT: Warranty claim authorisation required
All returns under express or implied warranties or for any other reason whatsoever require an ‘ADVANCE AUTHORISATION’ from Purple, prior to the Product being returned to Us.
An easy to complete ‘ADVANCE AUTHORISATION’ Template is provided on this Website, simply click here to download the ‘ADVANCE AUTHORISATION’.
All Purple Products are backed by a 3-Year Warranty against manufacturing defects as follows.
First 12 months from Purchase
Should a manufacturing defect occur in the first 12 Months from the date of delivery of the Product to you, following completion of an ‘ADVANCE AUTHORISATION’ and approval from Us to return the Product to us, you must return the defective Product to Purple for inspection by Us.
If Our inspection confirms that the Product is defective as a result of a manufacturing defect (as opposed to incorrect installation, misuse or damage caused by the customer), then Purple will REPLACE THE DEFECTIVE PRODUCT WITH A NEW PRODUCT at NO COST to you.
12 to 36 months from Purchase
Should a manufacturing defect occur in Years 2 and 3 from of the date of delivery of the Product to you, following completion of an ‘ADVANCE AUTHORISATION’ and approval from Us to return the Product to us, you must return the defective Product to Purple for inspection by Us.
If Our inspection confirms that the Product is defective as a result of a manufacturing defect (as opposed to incorrect installation, misuse or damage caused by the customer), then Purple shall, AT NO COST TO YOU, provide the Parts and Labour to rectify the manufacturing fault in accordance with the warranty conditions.
Please note that Purple may, in its absolute discretion, elect to replace the returned Product with a new Product of similar specifications rather than repair the defective Product.
Note: the light output of Purple Industries LED lights is separately warranted for up to 5 years or 50,000 hours, whichever occurs first. The Purple LED’s functional life is rated up to a point where the LED has reached 30% lumen depreciation. After 50,000 hours, the LED would still be operational, but at a decreased lumen output of 70%.
All Purple Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Our Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.
Australian Sales Only
Unless pre-agreed by us in writing in our absolute discretion, We sell and ship Products only within Australia. No deliveries will be made to an address outside of Australia without prior agreement by Purple.
Please call +61 499 770 733
Delivery Of Your Products
Delivery times usually take up to 10 working days from the date your payment is received by Us. Where possible, we will try to dispatch from a stock location that is nearest to your specified delivery address in order to reduce the delivery time. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays in Australia.
You can track the delivery status of your Products at the “Your Account” section of this Website. Unless otherwise agreed by Purple, we will deliver your Products to the delivery address nominated by you on your Order Confirmation.
Products will be delivered by Australia Post or courier service, and will require signing. Australia Post or the courier will contact you should alternate delivery arrangements be required, including if no one is available to take delivery of your Products at the delivery address.
Most items will be shipped within Australia by Australia Post using either register mail and registered express post / E-parcel services, at our absolute discretion.
Parcels deemed by Us to be too large or heavy to be shipped with Australia Post will be sent via a courier service such as Toll or Star Trak Express, at our absolute discretion.
All shipped Products must be signed for unless we are given specific written instruction from you, at the time of your order with Us. If you instruct us that the Product may be left at an easily accessed location, then you accept full responsibility for any lost or damaged items and irrevocably agree to release and hold Us harmless against any loss or damage suffered as a result of the Products being left in the location instructed by you.
The location instructed for the Product to be left must be easily identifiable and accessible by the delivery driver. If not, the Product will either be taken back to the closest Australia Post location or the courier company’s head office or, in some cases, returned to Purple. In any such occurrence, you will be liable to pay all costs associated with the collection and return of the Product.
You will be responsible for all costs associated with specifying an Incorrect delivery address to Purple at the time of placing your order with Us including but not limited to paying the additional costs of re-delivery of the Products to the correct delivery address.
As We utilise the services of transport carriers to deliver your Products, we are not liable for any losses or damages associated with delays that may occur which are beyond our reasonable control once the Products are delivered to the transport companies for delivery to your nominated delivery address and any such delay will not be grounds for a refund of the price paid for the Products
Please Note: In some remote/regional areas our transport carriers can only deliver bulky items to the nearest transport depot. In these instances you will receive notification that your delivery is available for your collection from the transport depot.