What is your warranty and returns policy?

Product Warranties

If you consider that a Product is defective and covered by the Three-Year Warranty set out below then you should promptly contact Us at admin@purpleindustries.com.au with details of the Product and the defect, proof of purchase and vehicle fitment details.

In many cases, We will be able to resolve issues over the phone or by email and eliminate the hassle and cost associated with returning Products.

 

IMPORTANT: Warranty claim authorisation required

 

All returns under express or implied warranties or for any other reason whatsoever require an ‘ADVANCE AUTHORISATION’ from Purple, prior to the Product being returned to Us.

An easy to complete ‘ADVANCE AUTHORISATION’ Template is provided on this Website, simply click here to download the ‘ADVANCE AUTHORISATION’.

 

Three-Year Warranty

All Purple Products are backed by a 3-Year Warranty against manufacturing defects as follows.

 

First 12 months from Purchase

 

Should a manufacturing defect occur in the first 12 Months from the date of delivery of the Product to you, following completion of an ‘ADVANCE AUTHORISATION’ and approval from Us to return the Product to us, you must return the defective Product to Purple for inspection by Us.  

If Our inspection confirms that the Product is defective as a result of a manufacturing defect (as opposed to incorrect installation, misuse or damage caused by the customer), then Purple will REPLACE THE DEFECTIVE PRODUCT WITH A NEW PRODUCT at NO COST to you.

12 to 36 months from Purchase

 

Should a manufacturing defect occur in Years 2 and 3 from of the date of delivery of the Product to you, following completion of an ‘ADVANCE AUTHORISATION’ and approval from Us to return the Product to us, you must return the defective Product to Purple for inspection by Us.  

If Our inspection confirms that the Product is defective as a result of a manufacturing defect (as opposed to incorrect installation, misuse or damage caused by the customer), then Purple shall, AT NO COST TO YOU, provide the Parts and Labour to rectify the manufacturing fault in accordance with the warranty conditions.  

Please note that Purple may, in its absolute discretion, elect to replace the returned Product with a new Product of similar specifications rather than repair the defective Product.

Note: the light output of Purple Industries LED lights is separately warranted for up to 5 years or 50,000 hours, whichever occurs first. The Purple LED’s functional life is rated up to a point where the LED has reached 30% lumen depreciation. After 50,000 hours, the LED would still be operational, but at a decreased lumen output of 70%.

 

Statutory Warranties

All Purple Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Our Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

1300 112 228

info@purpleindustries.com.au

Unit 1/10 Chullora Bend
Jandakot 6164



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